Refund policy

Last updated: October 20, 2026

All Sales Final

All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, or personal preference. You may cancel your order up until it is fulfilled.

Please review your order carefully before completing your purchase. 

Damaged or Defective Products

Please inspect your order upon delivery. If your deck arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery at hello@thedivulgedeck.com.

Include your order number, a brief description of the issue, and clear photographs of the product and packaging.

Once the issue has been reviewed and verified, we will send a replacement deck at no additional cost. If a replacement is unavailable or another remedy is required by applicable law, we will work with you to resolve the issue appropriately.

Please retain the product and packaging until your claim has been reviewed. Do not return any item unless instructed to do so.

Shipping & Delivery Issues

Shipping delays caused by carriers do not automatically qualify an order for a refund. If your package is delayed, please check your tracking information for updates.

If your package is marked as delivered but cannot be located, contact us at hello@thedivulgedeck.com so we can review the situation.

Please ensure your shipping address is correct before completing your order. Contact us as soon as possible if you notice an error. Address changes cannot be guaranteed once an order has been processed or shipped.

Nothing in this policy limits any rights or remedies available to you under applicable law.

Contact

For damaged, incorrect, or missing orders, contact us at hello@thedivulgedeck.com.